Global Refund For Air Passengers Against Flight Delay Or Cancellation
Terms of use

Service Description

The service of refund offered by PeopleFlyPlanet represents money compensation of the expenses that the customer of this Service might incur in case of a flight delay, flight cancellation or landing in a different airport. The refund service only covers scheduled flights, including connecting flights of all destinations (domestic and international for the country of departure) of all scheduled routes.

Calculation of the Service cost for each customer is individual and takes into account the risks related to a specific flight, flight destination and flight time as well as all the other factors, which may affect a flight schedule.

A customer pays for the service voluntarily giving all the required data on their flight. A customer pays for the service voluntarily giving all the required data on their flight. If events specified in the contract with the buyer of the service occur, a customer is entitled to a refund at the amount provided for by the contract unless it contradicts the User Agreement and the applicable legislation of the country of registration of the online service PeopleFlyPlanet.

Payment. Online Payment with a Bank Card

Our website is connected to the internet acquiring system and you can pay for the Service with your bank card Visa or Mastercard. After the selected Service is confirmed, a secured payment page of an acquirer bank (processing center, billing aggregator) will open, where you have to fill the data of your bank card. For additional authentication of a card holder 3D Secure protocol is used. If your Bank supports this technology, you will be re-directed to their server for additional identification. You can find more information on the rules and ways of additional identification at your Bank.

Security Assurance

Bank (processing center, aggregator) protects and processes the data of your Bank Card according to PCI DSS 3.0 security standard. Data transfer to the payment gateway is effected with SSL encryption technology. Further data transfer is effected via closed bank networks having the highest security level. Bank (processing center, aggregator) does not communicate the data of your bank card to us or to other third parties. 3D Secure protocol is used for additional authentication of a card holder.

Visa logo Mastercard logo

If you have any questions on the payment effected, you can contact the customer support service by email .

Online Payment Security

Your personal information (name, address, phone number, e-mail, credit card number) is confidential and shall not be disclosed. The data of your bank card is only transferred encrypted and is not kept on our Web-server.

The security of online payment processing is guaranteed by bank (processing center, aggregator). All operations with payment cards are effected in compliance with the requirements of VISA International, MasterCard and other payment systems. For information communication, special technologies of online payment security are applied, and data processing is performed on a secure high-tech server of a processing company.

Rules of Delivery

The offered Service is provided in electronic form immediately after the payment is made.

Payment for the Service, payment confirmation, repayment of the Service cost, compensation, sending and receiving all the related confirmations is effected electronically without any need to involve physical objects.

Repayment of the Service Cost

Repayment of the Service cost is based on the User Agreement and the applicable legislation of the country of registration of the online service PeopleFlyPlanet.

The buyer of the Service is entitled to demand a refund of the Service cost from our company regardless of the reasons.

In order to initiate the procedure of repayment, the buyer shall fill in a special electronic formon our website.

Unless the buyer’s demand contradicts the User Agreement or the applicable legislation of the country of registration of the online service PeopleFlyPlanet, the buyer will be repaid the Service cost.


  1. Definitions

    Online service PeopleFlyPlanet (hereinafter referred to as “URL”, “we”) takes seriously the issue of confidentiality of our clients and visitors of (hereinafter referred to as “you”, “visitors of the website”).

    Identifying information is the information containing personal data (for example, name, login or name of company) of visitors of the website as well as the information about operations you perform on URL (for example, an order made by a visitor of the website containing their contact information).

    Anonymous data is the data that cannot identify a visitor of the website (for example, visiting statistics).

  2. Information Use

    We only use the website visitor’s identifying information in order to provide high quality services and to ensure accountability. We do not disclose URL visitors’ identifying information to other website visitors. We never make identifying information publicly available and do not forward it to third parties. An exception includes the situations when such information shall be disclosed to the authorized state bodies according to the current legislation of the country of registration of the online service PeopleFlyPlanet. We only publish and distribute reports based on the collected anonymous data. Such reports do not contain any identifying data of the website visitors. We also use anonymous data for internal analysis aimed at development and improvement of URL products and services.

  3. Links

    The website may contain links to other websites unrelated to our company and owned by third parties. We are not responsible for accuracy, integrity and reliability of the information contained on third parties’ websites and we do not undertake any responsibility to keep confidential information entered by you on such third parties’ websites.

  4. Disclaimer

    We make every effort to follow the confidentiality policy; however, we cannot guaranty confidentiality of information in case of any factors and events beyond our control, which may result into the disclosure of information. The website and all the information contained thereon is presented “as is” without any guarantees. We do not bear any responsibility for any unfavorable consequences or any damages incurred due to the limited access to URL or resulting from visiting the website and using the information contained thereon.

  5. Contacts

    In case of any questions connected with this policy, please contact us by email .