Global Refund For Air Passengers Against Flight Delay Or Cancellation
       
Frequently Asked Questions
 
 
General questions
1. What is PeopleFlyPlanet?
2. What kinds of financial service do you offer?
3. What differs you from travel insurance?
4. What can I get secured by you?
5. Can I really get indemnity being still in the airport?
6. What flights do you service?
7. Can I buy the service for connecting flights of different airline companies?
8. What countries does your service cover?
9. What airports and airlines is your service for?
10. I am not in my native country. How can I get the service?
11. I am not in the country in which I have got the service effected. Can I go on using your service?
12. Can I get the service effected for flight which is taken by my wife/husband, child, friend, relative?
13. I have got your contracct, but I did not pay for it. Is it valid?
14. I have got your contract, but it was not me who paid for it. Who will get money in case of compensation payment?
15. Can I get buy the service effected on behalf of a company?
16. Can I get another person refund data?
17. How fast will you consider my accident and take decision of compensation payment?
18. Do you intend to perform other types of financial protection and when?
19. Will other client authorization ways be available on your site?
 
Procedure
20. What will I need to effect the service?
21. Who do I contact to obtain the service?
22. In case my flight is delayed or cancelled, how long will it take to get my compensation?
23. How can I get the service?
24. An accident has happened to me. What should I do?
25. In case of my flight long delay or even cancellation, should I contact my airline company?
26. What information should I give you to get acceptance for refund?
27. I do not agree with your negative decision as per payment of my refund. What should I do?
28. I stated wrong data in my contract. What should I do?
 
Payments
29. How can I pay for the service?
30. Do you take cash or checks?
31. Do you accept transfers from bank account?
32. What currency can I effect the service in?
33. What currency can I pay for the service?
34. Can I use several currencies in the same contract?
35. In what currency will I get compensation?
36. Can I pay for this service for other person?
37. Can you pay to my passenger the compensation that is owed to me?
38. How can I get a refund?
39. How does the refund take place?
 
If you cannot find an answer to your question, please feel free to
 
 
1. What is PeopleFlyPlanet?

PeopleFlyPlanet is a service that helps to protect the air passengers from any delays or cancellations of flights, especially due to force majeure: weather conditions, strikes, etc.   Back to list


2. What kinds of financial service do you offer?

Refund against flight delay, cancellation or redirecting to another airport.   Back to list


3. What differs you from travel insurance?

Our focus is everything that has to do with air travel. At present, we can most effectively provide financial protection to everything that is connected with the delayed departure or arrival of an air passenger. We are not yet providing Other types of refund.   Back to list


4. What can I get secured by you?

You can secure the cost of your tickets, as well as other possible expenses that you might encounter, if something goes wrong with your flight.   Back to list


5. Can I really get indemnity being still in the airport?

Yes. We take our decision to pay immediately.   Back to list


6. What flights do you service?

We work with regular flights and do not work with charter flights. You can secure your regular flights both domestically and in international directions.   Back to list


7. Can I buy the service for connecting flights of different airline companies?

Yes, there is no problem.   Back to list


8. What countries does your service cover?

Our service is available for citizens all over the world.   Back to list


9. What airports and airlines is your service for?

Our service is available for all passenger airports and air lines. For the time being we are ready to provide service in 16,000 airports and 1,400 air line companies all over the world.   Back to list


10. I am not in my native country. How can I get the service?

Your location does not matter. You can always use our service as if you were at home. Procedures can be found here: How can I get the service?   Back to list


11. I am not in the country in which I have got the service effected. Can I go on using your service?

Your location does not matter. You can always use our service. Procedures can be found here: How can I get the service?   Back to list


12. Can I get the service effected for flight which is taken by my wife/husband, child, friend, relative?

Yes, you can. You should just specify as a passenger the right person and pay for service.   Back to list


13. I have got your contracct, but I did not pay for it. Is it valid?

Yes, in case the validity term of the refund contract has not expired yet.   Back to list


14. I have got your contract, but it was not me who paid for it. Who will get money in case of compensation payment?

In this case, the recipient of compensation will not be you but the person who has paid for your insurance.   Back to list


15. Can I get buy the service effected on behalf of a company?

For the time being it is not possible. But it will be obligatory be possible within project development.   Back to list


16. Can I get another person refund data?

We do not provide any confidential data. All you can see is a publicly accessible data about the flight.   Back to list


17. How fast will you consider my accident and take decision of compensation payment?

We monitor in real time the situation with each flight. If you have a problem-we will take the necessary decision immediately. To pay or not-it all depends on your situation.   Back to list


18. Do you intend to perform other types of financial protection and when?

We do have such intentions. But other types of refund will be performed later on the same principles.   Back to list


19. Will other client authorization ways be available on your site?

Soon we will add the authorization from the majority of social networking of the Internet. As they are numerous, we will not implement other authorization methods.   Back to list


20. What will I need to effect the service?

You need only your air ticket.   Back to list


21. Who do I contact to obtain the service?

You do not need to look for anyone who would effect the service. We do everything for you to be able to effect it on our site quickly and easily.   Back to list


22. In case my flight is delayed or cancelled, how long will it take to get my compensation?

In such cases we decide to pay within a few minutes. You can get your compensation within an hour, while being still at the airport.   Back to list


23. How can I get the service?

Follow the next steps:
  • Go to our web site PeopleFlyPlanet.com, press the red button and log in from your Facebook account;
  • Enter your air ticket data, state refund amount, choose flight delay critical time. If you have connection flights – add just air tickets necessary quantity and connect them to each other;
  • Press the next button to pass to payment;
  • Add to payment everything you want and pay by credit card;
That is all. Easy and quickly.   Back to list


24. An accident has happened to me. What should I do?

In most cases, you do not have to do anything. We automatically track the situation. If we need additional information we will contact you via email.   Back to list


25. In case of my flight long delay or even cancellation, should I contact my airline company?

Our decision to pay you the refund does not depend on whether you contact your airline for additional compensation. We do not limit your right. We do not deduct any amount from your refund in connection with your apply to air line company.   Back to list


26. What information should I give you to get acceptance for refund?

In most cases we do not need anything else except the data from your air ticket. If we need additional information we will contact you via email.   Back to list


27. I do not agree with your negative decision as per payment of my refund. What should I do?

If you do not agree with a decision we have made, you can submit an appeal. To do this, log in to your account at PeopleFlyPlanet.com, select the appropriate ticket and send us an email. We will contact you by email.   Back to list


28. I stated wrong data in my contract. What should I do?

In this case contact our customer service.   Back to list


29. How can I pay for the service?

You can pay with your credit cards (Visa, MasterCard).   Back to list


30. Do you take cash or checks?

No, we do not accept cash or checks. We created an electronic system that does not require your personal presence for your convenience.   Back to list


31. Do you accept transfers from bank account?

No, payment for the service via transfer from bank account is not yet accepted.   Back to list


32. What currency can I effect the service in?

You can specify any currency convenient for you.   Back to list


33. What currency can I pay for the service?

You can pay for service in currency stated by you in contract.   Back to list


34. Can I use several currencies in the same contract?

You can use only one currency for one ticket. If your compensation covers several tickets, their currency may differ.   Back to list


35. In what currency will I get compensation?

You will receive the refund in the currency you stated in the contract.   Back to list


36. Can I pay for this service for other person?

Yes, you can. But upon the accident it’s you who will get compensation, not the person listed as a passenger.   Back to list


37. Can you pay to my passenger the compensation that is owed to me?

No, we do not pay any money to anyone other than the payer. It’s you who will receive compensation, not the person listed as the passenger.   Back to list


38. How can I get a refund?

You can get your refund to your credit card (Visa, MasterCard).   Back to list


39. How does the refund take place?

When our system detects the occurrence of the accident, it gives us the signal to pay you money. The entire procedure takes several minutes. The actual time after which you receive money depends on the speed of the respective banks and/or electronic systems.   Back to list